Shipping policy

This Shipping Policy applies to orders placed through Ivalory. Ivalory is operated by PINICO LLC.

Shipping Destinations

We currently ship to addresses within the United States only.

Order Processing

Orders are typically processed within 3 business days after the order is placed and payment is successfully received.

Business days are Monday through Friday, excluding weekends and U.S. public holidays.

Please note that processing time is separate from shipping and delivery time.

Shipping Rates

We offer the following shipping rates:

Orders under $75: $8.99 shipping
Orders of $75 or more: Free shipping

The qualifying order amount is calculated before shipping charges and after any applicable discounts.

Delivery Times

Delivery times vary depending on the product and destination.

Estimated delivery times, when available, are displayed on the relevant product page and/or during checkout.

Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, high shipping volumes, holidays, or other circumstances outside our reasonable control.

Order Tracking

Tracking information is provided for all orders.

Once your order has shipped, you will receive a shipping confirmation containing your tracking information. Please allow some time for the carrier to update the tracking status after your order has been shipped.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us at support@ivalory.com as soon as possible. We will make reasonable efforts to update the address if the order has not yet been shipped, but we cannot guarantee that changes can be made after an order has been placed.

Ivalory is not responsible for orders that are delayed, returned, lost, or delivered incorrectly due to an incomplete or incorrect address provided by the customer.

Additional shipping charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.

Lost or Delayed Packages

If your tracking information indicates that your package is significantly delayed or appears to be lost, please contact us at support@ivalory.com.

We will review the circumstances of the shipment and work with the shipping carrier where appropriate. Resolutions for lost or significantly delayed shipments will be determined based on the circumstances of each case.

Delivered but Not Received

If tracking information shows that your order has been delivered but you cannot locate the package, please check around the delivery location and with other members of your household or building before contacting us.

If you are still unable to locate the package, contact us at support@ivalory.com and we will review the situation.

Shipping Restrictions

We currently ship only within the United States.

Certain products may be subject to additional shipping restrictions based on their size, weight, destination, or applicable carrier requirements. Any relevant restrictions will be communicated on the product page or during checkout.