Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Returns

To start a return, please contact us at support@ivalory.com.

If your return is accepted, we will provide you with return instructions, including the address where your item should be sent. Please do not send products back to the address shown on our website unless specifically instructed to do so.

Items returned without first requesting and receiving return authorization may not be accepted.

Return shipping costs and any applicable return shipping arrangements will be communicated to you when your return request is approved.

You can always contact us with any return questions at support@ivalory.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work with you to make it right.

When contacting us about a damaged, defective, or incorrect item, we may ask you to provide photographs or other information that helps us evaluate the issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, and personal care goods that have been opened or used.

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us at support@ivalory.com if you have questions about whether a particular item is eligible for return.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to receive a different item is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, in accordance with applicable law.

The item must be returned in the same condition in which you received it, unworn or unused, with tags, and in its original packaging, except where applicable law provides otherwise. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@ivalory.com.