Contact us
Questions about an order, shipping or a return? We're happy to help.
Quick answers
Where is my order?
Once your order ships you receive an email with tracking information. Orders ship in 1–3 business days, and delivery usually takes 7–12 business days after shipping. If something looks off, email us at support@ivalory.com with your order number.
How do I return an item?
We offer a 30-day money-back guarantee. To start a return, email support@ivalory.com. Full details are in our refund policy.
What are the shipping costs?
We ship within the US. Shipping is $8.99, and free on orders of $75 or more. See our shipping policy for details.